The BCTTA Shop – Returns Policy
Overview:
The BCTTA Shop operates efficiently by printing your ordered products on demand. We inspect each t-shirt, hoodie and baseball cap received from our printers before before mailing it to you. Therefore, unless an item is defective, we do not offer refunds. If a product is defective, return it within 30 days for an exchange only. If 30 days have passed since your purchase of a defective item, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
Refunds:
As mentioned above, we don not offer refunds for products but we do offer exchanges on products we determine to be defective. Therefore, please be sure of sizes and colours before submitting your order!
Exchanges:
We only replace items if they are defective or damaged. Check your sizes before buying. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping: returns and exchanges
To return a defective product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs when returning your defective item. Return shipping costs are non-refundable. We pay for shipping the replacement item to you. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at {email} for questions related to the exchange of defective items.
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